Frequently Asked Questions

Complete the short form on our free gold pack page with your name, contact details and delivery address. We will then send your secure ScrapMyGoldUK postal pack to you.

Yes. There is no charge for requesting or receiving your secure gold pack, and requesting one does not commit you to selling anything.

Your pack includes secure packaging and an item form to complete before returning your gold. The form allows us to identify your parcel and contact you when it arrives.

Take the completed and securely sealed pack to a Post Office and send it using Royal Mail Special Delivery. Choose compensation cover suitable for the value of your items and keep your tracking number, receipt and proof of postage.

Yes. You pay Royal Mail when returning your pack. If you accept our final offer, the eligible standard postage cost shown on your receipt is reimbursed on top of your payment.

The correct return information is supplied with your secure gold pack. Follow the instructions included inside and make sure your completed item form is enclosed with your gold.

We primarily use professional XRF analysis to check the metal composition and purity of your items. XRF testing is normally non-invasive.

Plated, filled or unusual items may require additional testing to confirm their true gold content. We will explain this where relevant.

Live testing is available so you can watch your items being professionally assessed before deciding whether to accept the final offer.

No. The calculator provides an estimate using live gold pricing and the carat and weight entered by you. Your final offer is confirmed after we professionally weigh and test the items.

Your final offer is based on the confirmed weight, tested purity and the applicable payout rate locked when your parcel is received and testing begins.

No. Every offer is completely no obligation. You can review the final amount after testing and choose whether to accept or decline it.

Your items will be returned to you. Your original postage cost will not be reimbursed and you will be responsible for the cost of returning the items to your address.

Once you accept the final offer, payment is made by UK bank transfer to the account details you provide.

Payments are processed promptly after your offer has been accepted. The time it takes to appear in your account may depend on banking hours and your bank.

No. The pack request form only asks for the contact and delivery information needed to send your pack. Bank details can be provided later if you decide to accept your final offer.

No. There are no hidden deductions from the final offer. Any postage or return costs that may apply are explained before you make your decision.

Your information is used to process your pack request, identify your parcel, contact you about testing and arrange payment or return of your items.