SCRAPMYGOLDUK
FAQ
Quick answers to the most common questions about posting, testing, offers, and payment.
Posting & safety
What posting service should I use?
We strongly recommend Royal Mail Special Delivery and selecting the correct insurance cover for your parcel’s value. Use a tamper-proof envelope where possible.
Where do I send my parcel?
You’ll see our PO Box address on the Get Paid page with a “Copy address” button.
Should I include anything inside the parcel?
Yes — include your name and email inside the parcel so we can identify it quickly. If you have it, include your tracking number in the form.
Testing & offers
How do you test gold?
We primarily test using XRF machines (non-invasive). In some cases, we may need to file or cut items to confirm purity — only where necessary.
Is the online estimate guaranteed?
The estimate is a guide based on live market prices. Your final offer is confirmed after testing carat/purity and weight.
What if I don’t accept the offer?
If you decline, we can return your items. A £15 return fee applies to cover testing and return postage.
Payment
When do I get paid?
Once you accept the offer, we pay by UK bank transfer the same day (during banking hours).
Do I have to give bank details upfront?
No. You can provide sort code and account number later after accepting. The form allows you to include them upfront if you prefer.
Ready?
Fill the form, post your parcel, and we’ll confirm your offer after testing.
Start your payout